Today, RJJ Freight stands as an independent freight forwarding company in the UK, offering worldwide shipping services. Our approach ensures seamless shipping and transport solutions for sea, air, and land transports to and from the UK, as well as for global cross trades. With a robust market presence and an unwavering commitment to excellence, our experienced team consistently delivers the highest standard of customer service.
As a family-run business, we uphold core principles that guide every aspect of our operations. Our reputation is built on a steadfast dedication to providing unparalleled customer service, underlined by our customer in focus attitude. We strive to offer our customers the products, solutions, and services they need at the most competitive prices, while also fostering a culture of passion and innovation.
Our vision is to stand out as the preferred option for international exporters and importers who prioritise working with an efficient, trusted, and independent logistics company, known for consistently delivering top-notch solutions and ensuring customer satisfaction.
From our headquarters in Felixstowe to our branch offices near key airports such as London Heathrow and Manchester, we handle thousands of shipments for hundreds of customers annually, connecting hundreds of locations worldwide. Our dedication to quality and professionalism has been recognised with full Authorised Economic Operator (AEO) status accredited by HMRC in the UK, highlighting our commitment to a secure supply chain and efficient customs controls.
Throughout our journey, we have invested in our people, empowering them to think creatively and find innovative solutions that exceed our customers’ expectations. This attitude remains at the core of our mission, driving us to continually strive for excellence in customer satisfaction.
OUR MISSION
- Customer centricity: We place the customer at the heart of all business activities and decision-making processes.
- Reliability & dependability are not just promises; they are the cornerstone of our commitment to our customers.
- Efficiency: We provide transportation solutions that offer the best possible balance between cost and quality.
- Honest communication: We aim to build trust and promote collaboration, to ensure customer success and satisfaction.
- Global growth: We contribute to the expansion of businesses by delivering tangible benefits with every shipment.
- Customer protection: Safeguarding our customers’ interests is our highest priority.
- Quality Service: We take pride in our work and approach every task with dedication, enthusiasm, and expertise.
OUR MEMBERSHIPS & ACCREDITATIONS
- We take great pride in our accreditations and professional accreditations, which mirror the expertise and dedication of our team alongside our commitment to consistently delivering exceptional performance.
- UK Authorised Economic Operator (AEO)
- Financial Ombudsman Service
- British International Freight Association (BIFA)
- International Federation of Freight Forwarders Associations (FIATA)
- International Air Transport Association (IATA)
- WCA
- ASA
- JCTrans
- Connecta Airfreight Network
- UK Warehousing Association (UKWA)